Easy Hassle Free Returns; we make it easy for you!
Build A Swing Set Basic Policy And Provisions
Do we accept returns?
If you would like to return your order except custom made products and swing sets, you may return it within 30 days of placing your order, given that it has not been assembled or played with, and is in its original packaging.
Customers will be responsible for return shipment fees. In some cases a restocking fee may apply.
Orders returned do not receive shipping reimbursements and are charged the actual shipping and restock costs to and from the warehouse. Orders cancelled prior to shipping will receive full credit. Due to the size of the Swing Sets and the expensive cost of freight shipping, all sales are final. If you have any problems please contact us, we want happy and satisfied customers.
Special orders are made to order by the manufacturer and may not be eligible for returns, credits, expedited shipping or other Best Price Toys LLC policies. These items may have lead times up to 14 weeks in some cases and cannot be canceled after 72 hours after purchasing because they are being made to order. Special items include the Custom made to order Swing Sets, Commercial swing sets, Custom made furniture including Fun Furnishings furniture, DozyDotes furniture, Custom tarps, canopies, sleeping bags, slumber bags, baby crib sets, large game tables and furniture. Please call 888-388-8697 to inquire as to the policies of each item.
Please call in to receive an authorization number and the correct Build A Swing Set warehouse address to send the return. Please allow time for shipping, inspection, and up to two additional business days to process your refund. Build A Swing Set cannot assume responsibility for misdirected or lost shipments/parts, or damage/lost parts not noted before return that are sent back to us through you.
All requests for shipping charge reimbursement due to missed appointments by freight companies or concealed damage due to freight negligence must be directed to the individual freight company - not through Buidl A Swing Set.
FREIGHT SHIPMENT INFORMATION - CURBSIDE DELIVERY & EXTRA SERVICES
Wooden Swing Sets, Playsets, game tables, fitness equipment, furniture and other large items are shipped via Curbside Shipping. Delivery will be done by a tractor/trailer a big truck. The driver is only responsible for delivering (driving) the order to your curb. A delivery appointment is scheduled by the freight company via the phone number(s) you provide in your order. No delivery will be made unless an appointment is set. The delivery person requires your assistance in unloading the order. Some deliveries require meeting the driver/truck at the end of a street or subdivision in situations where the truck cannot enter the area due to city ordinances, dead end street, or low level wires/trees. Any additional services, such as two-man delivery, inside delivery, lift gate, or address change are not included in the price of the freighted item. The cost of these additional services varies from city to city. They usually cost between $35.00 and $150.00 extra. You may purchase these additional services directly from the freight carrier when delivery is scheduled. It is a good idea when you make your appointment, to have the freight company call you 30 to 45 minutes before delivery so as to avoid having to wait for the driver to show up.
SHIPPING - Wooden Swing Set & Wood Playlofts
How is my order shipped?
Shipping details for Wooden Swing Sets & Playlofts as outlined. Swing Sets will arrive by Common Freight Carrier such as Old Dominion, Yellow Freight, Roadway, UPS Freight, etc. Please allow approximately 2 to 3 weeks for delivery on Gorilla Playsets (Please refer to the product description page for updated information). Please allow Apr 2 to 3 weeks for delivery of Woodlawn Swing Sets, and Creative Playthings Swing Sets.The shipping time frame is an estimate and is not guaranteed by Build A Swing Set.. Shipping time frame during peak season March Thu July maybe longer. Build A Swing Set does not provide credits or refunds for any delayed shipping from our Manufacturers. (Please refer to the product description page for additional information regarding shipping time frames).
Swing Sets are Delivered to a residential curbside only. You must be present to sign for the delivery and have person(s) available to help unload the item off the truck. Someone will need to be present at the time of delivery to sign for the package and to assist the driver in offloading the packages from his truck.
Residential Curbside seems like an unconventional way of shipping. Why do you use this method?
Residential curbside allows shipping costs to be significantly reduced to all points in the country. With just this small amount of customer involvement the delivery process saves our customers as much as $150.00 in additional shipping costs.
How will I know when to be available for delivery?
The trucking company will call the phone number given in the order to schedule an appointment for delivery. The trucking company only makes deliveries on week days during normal business hours and not on the weekends. Inside of these parameters the trucking company should be able to accommodate your schedule for delivery. It has been found that requesting the driver to call you when he is about 30 minutes from delivering to you, makes it possible to not have to wait around for delivery. This should be requested when the appointment is scheduled.
We don't have help available to assist in unloading, Can I still order a swing set from Best Price Toys LLC?
Yes, we do offer services for additional fees to help in the offloading process. We can deliver items using a liftgate, which lowers the item from the back of the truck to the ground at the curbside. You will then still have to move your products to your desired location from the curb. These liftgate services usually cost between $75 - $150. Each destination terminal has there own pricing policies.
SHIPPING POLICY AND LIABILITY FOR CONCEALED DAMAGE
Build A Swing Set requires the customer to note damage upon receipt if an item is in condition not suitable or possibly not suitable for use. Failure to sign a delivery receipt as damaged and/or with missing parts removes Build A Swing Set and the delivering carrier from any liability. Build A Swing Sets policy is to guarantee replacement parts whenever this situation occurs and as long as replacement parts satisfy the problem. Please note, your will see wear and tear on the cartons, this is normal and should be expected due to the weight of the swing sets. Please do not refuse delivery, unless the entire swing set appears to be extremely and severely damaged.
REPLACEMENT PARTS FOR CONCEALED DAMAGE / DEFECT FREIGHT
Unfortunately, sometimes packages arrive with damaged, defective, or missing parts. At Build A Swing Set we guarantee you will receive all parts--correct and functioning properly. Replacement part request due to damage or loss are handled by calling the manufacturer of the product ordered. Replacement part orders are not sent from our warehouse, but instead from our manufacturers. All replacement part orders are shipped standard ground delivery regardless of the initial shipment type. Build A Swing Set does not provide credits or refunds for the inconvenience of missing or damaged parts or for purchasing replacement parts not ordered through us.
In some cases, we request digital pictures of the damage to help assist us in filing for claim damages with freight carriers. For swing sets please refer to your owner's manual for assistance.
If your item sent via freight truck and it was signed and accepted, the order cannot be returned unless shipping is paid both ways by the customer and the item has not been opened or used/installed. If there is damage, part error, or loss in this situation, replacement parts must be issued.
All other Products
All other products are shipped via UPS Ground Shipping or FedEx Ground. When available we will provide tracking numbers for your order via email communication. Products usually ship out of the warehouse in 1 to 3 business days. Please allow 4 to 7 business days for receipt of products. Please refer to the product description page for additional information.
Will you ship overseas? Do we ship to Alaska and Hawaii?
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
|Register with Bongo and receive a U.S. shipping address.|
|Enter the Bongo address as both your billing and shipping address.|
|Use the credit card that you have on file with Bongo as the payment method.|
|Once the order arrives at Bongo, log into your account to forward to your country.|
Click Below to Get Started:
PRICING POLICIES, PROMOTIONAL SALES
Orders at Build A Swing Set are not adjusted to reflect sales discounts that may happen at a future date. Build A Swing Set makes no claims as to when sales on particular items will run and at what duration these sales will last.
Do we charge sales tax?
Sales Tax will be charged for orders shipped to Michigan only. Federal laws require us to charge sales tax.